Policies

On-Call And Call-in Pay

Overview

There are needs to support campus that require staff to have on-call responsibilities. These responsibilities often respond to urgent or emergency situations to support a safe campus.

Definitions

On-call: responsibilities that require accessibility to contact staff outside of normal working hours. On-call duties are often scheduled on a rotation to maximize flexibility for staff.

Response time: timeframe established by the department and/or role within the on-call employee must respond to the on-call notification to check in with staff on campus to assess the situation and determine necessary actions.

Responsibilities

On-call employee: individuals with on-call responsibilities (as outlined in their job description) will ensure they are available during the scheduled on-call time frames to respond per department and/or position requirements to urgent and/or emergency needs on campus.

Policy Details

To ensure proper support and safety for campus needs, specific departments and/or roles are required to provide on-call support for campus. Departments will define specific requirements for response time and other protocols based on their responsibilities. These details will be documented and made available in each department that has on-call requirements.

1. Employees can go about their regular activities while on-call if they can respond to a call and report to campus within the established response time.
   1. Acceptable response times will be determined departmentally and those with on-call responsibilities will understand the expectations of their assigned role. These will be documented in department on-call procedures.
   2. If an employee is not able to meet the expectations of on-call, they should make prior arrangements with their supervisor to trade with other co-workers to ensure there is proper support available for campus in case of a need.
2. Compensation for on-call responsibilities
   1. Non-exempt compensation
      1. Employees will receive compensation for one hour of on-call time at a time-and-a-half rate for each day (24-hour period) they are on-call. This should be reported on their timecard.
      2. If an employee must return to campus to address on-call needs, they will be compensated for a minimum of 2.5 hours at a time and half rate. Any hours worked over this minimum should be reported as regular time worked. If a return to campus is required within the initial 2.5 hours, that is considered one call back for compensation purposes. Note: if an employee lives on campus (as required for their position), they are not eligible for this additional compensation with on-call.
      3. Travel time to/from campus is not considered time worked.
      4. Time spent remotely troubleshooting and/or communicating with other staff to resolve an on-call issue should be reported as regular worked time.
      5. If an employee is on campus when they need to respond to an on-call need, the time worked should be reported as regular time worked since a return to campus was not required.
   2. Exempt compensation
      1. Employees with on-call responsibilities in exempt status will not receive additional compensation for on-call work required. This is built into their salary as an expectation of their role.

Last Revision Date: 9/14/2024

Policy Owner: Talent, Equity and Engagement Office